Montaña Alavesa / Arabako Mendialdea Vacations & Trips from $235

Great location A los of restaurants nearby Hotel close to everything

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.

Love the friendliness of the staff. Great location for easy access to restaurants, sights, museum, and other amenities.

Everything about our stay was magnificent. The setting, the view, the food, the exceptional service. Josu and the hotel team made sure our whole stay was perfect. Thank you.

Solid fine, newer property. Very clean, environmentally focused, front desk team was a true standout. All very helpful and store luggage no problem even after checking out hold for the day. Location is on the other side of main bus terminal so if traveling this way is convenient. Other than that not much close to hotel so requires a lot of walking or taxi rides. There is a cafe on the corner and a few places but not enough to see or explore.